Legal

Refund & SLA Policy

Last updated: 25 May 2026 · Operated by MarketSync Global LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA (Business ID 0008064284)

1. Our filing commitments

Professional ($199 + state fee): your formation is submitted to the state within 7 business days of payment and complete information. Average full delivery is 14 days.

Premium ($399 + state fee): your formation is submitted within 72 hours. Average full delivery is 10 days.

The A2Z Global Business Setup ($1,250 + state fee) follows the Professional or Premium formation timeline chosen when you order.

2. The refund promise

If we have not submitted your Professional formation within 30 calendar days, or your Premium formation within 21 calendar days, you are entitled to a full refund of our service fee — no argument, no forms beyond one email. The same full service-fee refund applies if a filing proves impossible for reasons within our control.

The clock pauses only while we are waiting for information or documents that only you can provide, and we will tell you in writing when that happens.

3. State fees are non-refundable

Government state filing fees (for example New Mexico $50) are paid to the Secretary of State at cost. Once a filing is submitted, the state does not return its fee, so we cannot either. State fees are also non-refundable if you change your mind after filing.

4. Changing your mind before filing

If you cancel before we submit your filing, we refund the service fee in full and any state fee not yet paid to the state.

5. How to request a refund

Email support@companysetup.io with your order email and company name. We confirm eligibility within 2 business days and return the money by the same route you paid (Wise, bank transfer, or crypto) within 10 business days of confirmation.

6. What this policy does not cover

Decisions by governments, the IRS, banks, or payment providers (for example a declined bank or Stripe application) are outside our control and are not refund events — but our filing SLA above always applies to the work that is ours. Third-party approval is never guaranteed; see our Terms of Service.

7. Governing law

This policy is governed by the laws of the State of New Mexico, USA.